Contact Us

You can book a consultation in several ways:

1. Browse our doctors directory and click "Book Consultation" on any doctor's profile
2. Fill out our contact form with "Connect with Doctor" as your topic
3. Call us at +91-88400-45634 during office hours

Once you've expressed interest, we'll connect you with a doctor who matches your needs and help schedule your first appointment.

Yes, absolutely. We take your privacy and confidentiality very seriously. All information shared with MIND NOVA is kept strictly confidential and is only shared with your explicit consent or as required by law. We follow all applicable privacy regulations and healthcare data protection standards.

Consultation fees vary by doctor and type of session. Standard consultations typically range from ₹2,500 to ₹4,500 per session. Group sessions start at ₹500 per session (first session is free). For detailed pricing information, please visit our pricing page.

Yes, many of our doctors offer online consultations via secure video platforms. When browsing doctor profiles, you'll see which doctors offer online sessions. Online consultations provide the same quality of care as in-person sessions with the added convenience of attending from your home.

Your first consultation is typically an assessment session where the doctor will:

• Listen to your concerns and experiences
• Ask questions to better understand your situation
• Discuss your goals for therapy
• Explain their approach to treatment
• Answer any questions you may have
• Discuss next steps and potential treatment plans

The first session is a chance for both you and the doctor to determine if it's a good fit. Don't hesitate to ask questions or share your concerns.

Absolutely. Finding the right doctor is important for your healing journey. If you don't feel comfortable with your current doctor, you can request to see a different professional. We're here to help you find the right fit, and there's no obligation to continue with a doctor if you don't feel it's working for you.

Insurance acceptance varies by doctor and provider. Some of our doctors may accept certain insurance plans. When you connect with a doctor, you can discuss insurance options and payment methods. We also offer flexible payment plans for those who need them.

If you're experiencing a mental health emergency, please:

• Call your local emergency(ambulance) services (dial 108 in India)
• Contact a crisis helpline:
  • Vandrevala Foundation: 1860-2662-345 or 1800-2333-330
  • iCall: +91-88400-45634 (available 10 AM - 10 PM)
  • +91-88400-45634(24/7)
• Go to your nearest emergency room or hospital

MIND NOVA is not an emergency service. For urgent mental health crises, please contact emergency services or a crisis helpline immediately.

To cancel or reschedule an appointment, please contact us at least 24 hours in advance. You can:

• Call us at +91-88400-45634
• Email us at support@mindnova.com
• Contact your doctor directly if you have their contact information

Please note that cancellation policies may vary by doctor. Some may charge a fee for late cancellations or no-shows.

Group sessions can be beneficial for many people, but they're not suitable for everyone. Group therapy works well for those who:

• Feel comfortable sharing in a group setting
• Want to connect with others facing similar challenges
• Are looking for additional support alongside individual therapy
• Want to learn from others' experiences

If you're unsure whether group sessions are right for you, we recommend discussing this with one of our doctors during a consultation. Many people find a combination of individual and group therapy to be most effective.